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Backloading one's furniture - DIY vs Backloading Removalist
02 Mar 2012

Ok, we have all thought about our big move.... Shall we get a removalist or do you think it would be cheaper to do it ourselves....

Moving locally perhaps - within a few kilometers, but even then the price of a damaged fridge or plasma television could cost twice as much as using a local professional removalist, but I for one can tell you that hiring a truck, packing the truck yourself, using friends to help or hire a truck to move interstate NEVER WORKS!

Unless you are an Expert

This story happened around 6 years ago...

A customer called me... had all the questions in the world and I was more than happy to help... The plan was to Backload from Brisbane to Adelaide...ok not my choice of state as I prefer the Lions over the Crows anyday!!

So they provided me with a list and it didnt seem very much at the time, I do recall some of the items...

3 seater lounge,washing machine, boxes, double door stainless fridge, coffee table, glass china cabinet, plasma televison and a few odds and ends.. No trouble - Quote $1350 including GST door to door on a backload

Well that was that! it was too expensive, cant you go any lower... is that the best price... and it went on and on... Well for one let me assure everyone out there... WE DONT HIKE UP OUR PRICES TO BRING THEM BACK DOWN LIKE SOME POPULAR RETAILERS DO... we all know who they are!  We give our best price up front with no mucking around, no shifty salesman...

Ok, so the customer said thankyou and I never heard from them again... until.... 3 weeks later...

This call came into the ladies in the office and the person wanted to speak with me directly... it was this customer... now I had a strange feeling come over me..."Hello" and let me just say how very quiet they were - I could feel their embarrassment...

"Do you think you would be able to come and collect my items now?" ok, no problem whereabouts do you need them collected from, Brisbane still? "no, no they are at Tweed Heads" ok thats fine.. "no well we had a bit of a problem... ok what happended? - the furniture is in a car salvage yard in Tweed Heads"

So what do you think happened?, and remember there initial quote was $1350! The story goes:

" I decided to hire a large tandem trailer to tow behind my 4wd, I loaded the trailer up with everything, even filled up my 4wd as well... We got almost as far as Tweed Heads ( before the new highway bypass was put through) and we came around a corner and the traffic had slowed considerably.. we were travelling a bit too fast for the weight of our load....

(The trailer cost them $240 to hire which they could return to a depot in South Australia so that seemed ok, good cheap option...)

" so we came around the corner and had to pull up fast because of the banking of traffic, the weight of the trailer was too much.... (mmm this sounds interesting). The trailer pushed our 4wd off the road and into the ditch which runs alongside the highway, the trailer bent up and jack knifed into the rear end of our 4wd (ouch)... the trailer was wrecked.....and so was our 4wd.. well it could still be driven but you get my drift"

Luckily no one was injured!

We ended up collecting the items and bringing them back to our depot to hold for them.. This cost them around three hundred dollars a the time... So $240 for the trailer, $300 to collect and store the items... Thats just the start of it... No insurance! Car insurance Yes, furniture transported by oneself NO!

Items damaged... Everything... I personally had seen the items come into store... what a mess. The damages:

Plasma tv: crushed edge and shattered screen - $2200, washing machine- well that just folded right up like paper - $650, coffee table- glass missing -crushed frame - $400, Lounge: not sure on the value - it was severley squashed- price? over $1000, Double door stainless fridge: $2750.00 (ouch, this one had a drink dispenser too). and the glass china cabinet still sticks in my mind - nothing left but pieces of glass and timber $1200... The boxes we never opened but most of them were soft and had lost shape...

So to tally this up, it cost the customer over $8000 by the time they had to pay for replacement items, us and the trailer and not including their time either, extra fuel to drive Brisbane to Adelaide and extra removal fees in the end as most of it was dumped etc etc...

Well, I think that our quote for $1350 was looking pretty good right about now... I still cant believe this.... I still tell this story to my friends... and I do feel sorry for these people... but at the end of the day a professional will always take the sweat and worry away from moving....

So, I think to conclude... Well we all get the picture... but to be honest we still get the calls maybe 2 or 3 times a week with people asking " what should I do? maybe we could hire a truck from somewhere"

You know what my answer is....................I knew this customer once...

 

All the best everyone - Safe moving

Kind Regards

The Team @ Backloading4u